What are the Customer's Expectation from Steel Mills and Steel Suppliers?

• Human life above anything

• Lead continuous improvement process and cost reduction
• Capacity to solve problems and identifying causes
• Recycling of Steel waste

• Possibility to change from focus on cost to focus on production quickly
• Knowledge management and continuous assessment best practices
• Working capital management by inventory control
• Steel performance and cost , reporting capabilities

• Three “do Not” For Steel- Salesman:
• “My costs are increasing, therefore I need a price increase” – Price is market, not cost
• “STEEL is only a small portion of Customer's Overall cost” – Everything matters on the overall cost
• “I can not understand why I do not sell to you” – AM I LACKING IN market Study?, homework?